Shipping policy

Thank you for shopping with Shoptic. We aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how your orders are processed, shipped, and delivered.

1. Shipping Methods Available

We offer the following shipping options:

   • Standard Shipping

   • Express Shipping (if available)

Shipping availability may vary depending on your location.

2. Order Processing Time

All orders are processed within 24 hour after confirmation.

  • Orders are processed on business days (Monday to Saturday, excluding public holidays)

  • Orders placed after business hours may be processed the next working day

Once your order is processed, it will be shipped promptly.

3. Delivery Timeframes

Estimated delivery times:

  • Standard Shipping: [5-7 BUSINESS DAYS]

  • Express Shipping: [3-5 BUSINESS DAYS]

Delivery times may vary depending on your location, courier services, and external factors.

4. Shipping Costs

Shipping charges are calculated as follows:

  • Standard Shipping: ₹50.00

  • Express Shipping: ₹99.00

  • Free Shipping: Available on orders above ₹999 (if applicable)

Final shipping charges will be displayed at checkout.

5. Tracking Information

Once your order has been shipped:

  • You will receive a confirmation email/SMS with a tracking number

  • You can track your order using the provided tracking link

If you do not receive tracking details within [48 HOURS/DAYS], please contact us.

6. Delivery Issues and Delays

While we strive for timely delivery, delays may occur due to:

• Weather conditions

• Courier service disruptions

• Incorrect or incomplete shipping address

• High order volumes or festive seasons

Important Notes:

  • Ensure your shipping details are accurate to avoid delays

  • We are not responsible for delays caused by courier partners

  • If your order is significantly delayed, please contact us for assistance

7. Failed Deliveries

If delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

The package may be returned to us. In such cases:

  • Re-shipping charges may apply

  • Refunds (if applicable) will be processed after deducting shipping costs

8. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Provide order details and proof (photos, if applicable)

We will investigate and provide a suitable resolution (replacement/refund).

9. International Shipping (If Applicable)

We currently:

[DO / DO NOT] offer international shipping

If applicable:

 • Delivery time: 10-15 BUSINESS DAYS

 • Customers are responsible for customs duties, taxes, or import charges

We are not responsible for delays caused by customs clearance.

10. Contact Us

For any shipping-related questions or concerns, please contact us:

Store Name: Shoptic

Email: shoptic.co.in@gmail.com

Phone: 6203853427 ( WhatsApp Only)